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-
- Trading
- Forex
- Crypto
- Precious Metals & Energies
- Equity Indices
- Stocks
Instruments & Trading Conditions
- Trader Insights
- Economic Calendar
- Holiday Calendar
Market Pulse
- gt.io Trading Account
- Deposits & Withdrawals
Account Info
- Platform
- Promotions
- Partners
- About
TRADING QUESTIONS
1. Do you offer multiple Trading Account Types with different trading conditions?
We currently offer only one Trading Account type. Each client can open up to five (5) trading accounts in the same or different currencies. For more information visit Trading Account page.
2. Do you offer fixed or variable spreads?
We offer variable spreads, meaning that they fluctuate, typically within a range depending on market conditions. However, during volatile markets, macroeconomic news releases and weekend gaps, spreads might widen more than usual which solely depends on our liquidity providers. gt.io has no control over this. To see our typical (average) spreads, please click on the 'Trading' tab on our web page menu and select each asset class.
3. What financial instruments do you offer?
We offer 6 Asset Classes (Forex, Cryptocurrencies, Metals and Energies, Equity Indices, Stocks) with more than 140+ instruments, accessible to all clients. For more details, please click on the 'Trading' tab on our web page menu to see all trading pairs.
4. Do you charge commission on trading accounts?
We do not charge commission on trading accounts.
5. Is there a minimum deposit/withdrawal to start trading?
There are no limitations to starting your trading journey.
6. Is it possible to lose more money than I deposited?
No. We provide negative balance protection, meaning that you can only lose the amount you deposited. In the case that your trading account has a negative balance due to credit/bonus, it will automatically reset back to 0 once you have no more open positions.
7. If I receive a bonus can I use it as margin? Can I lose it?
Our promotions allow you to utilize bonuses, as they are a part of your Equity and can be used for trading. It is therefore possible to lose your bonus, and you are not required to refund it.
8. Can I change my account base currency?
No, it is not possible the change your trading account's base currency. However, you can open an additional trading account through your secure area (Clients' Portal) and select the base currency of your preference.
9. How can I change my MT5 trading account password?
You can easily change your trading account password within your secure area (Clients' Portal) by clicking on the 'Trading Accounts' tab menu. This is very helpful if you have forgotten your password, or you just want to change it. Please follow the steps below:
1. Go to the Trading Account for which you would like to reset your password.
2. In the Actions drop down list, select Change Password.
3. Enter your new password and submit.
4. Once you complete point 3, you will receive an email requesting you to confirm the request. Click on the confirmation button and your password will be changed.
Alternatively, you can change your password directly from the MT5 platform. However, in this case, you must remember your current password as you won't be able to use the 'Copy Password' function within your Member's area, as that one will be invalid.
You can change your password by following these steps: Go to Tools --> Options --> Click on change password -->Tick Change master password --> Enter Current password, New password, Confirm new password --> Click OK.
1. Go to the Trading Account for which you would like to reset your password.
2. In the Actions drop down list, select Change Password.
3. Enter your new password and submit.
4. Once you complete point 3, you will receive an email requesting you to confirm the request. Click on the confirmation button and your password will be changed.
Alternatively, you can change your password directly from the MT5 platform. However, in this case, you must remember your current password as you won't be able to use the 'Copy Password' function within your Member's area, as that one will be invalid.
You can change your password by following these steps: Go to Tools --> Options --> Click on change password -->Tick Change master password --> Enter Current password, New password, Confirm new password --> Click OK.
10. What is a rollover/swap?
When you open a position in the spot market, it requires a physical delivery which usually takes place within 2 days after the transaction date. In margin trading, however, there is no physical delivery, therefore, you can extend the settlement date of that position by rolling it over automatically to the next day.
It is an interest rate that is either paid or charged into your trading account at the end of each trading day, which depends on the difference between the interest rates of the traded currencies within a pair.
It is an interest rate that is either paid or charged into your trading account at the end of each trading day, which depends on the difference between the interest rates of the traded currencies within a pair.
11. Do you apply rollovers/swaps on Cryptocurrencies?
We do not apply typical rollover/swaps on Cryptocurrency pairs but we apply a financing (premium) for the use of leverage. By using leverage, you are essentially borrowing the rest of the capital to buy the investment from gt.io, and in turn, gt.io borrows that capital from the venue where your order will be executed. The financing fees are charged every 4 hours.
12. If I close my position before the scheduled rollover or financing time, is my position subject to the fee?
No. If you close your position before the scheduled time, your position is not subjected to a rollover or financing fee.
13. What time do you apply rollovers/swaps and financing?
For Forex, Metals, Energies, Equity Indices and Stocks, these are applied every day at 00:00 Server Time, excluding Saturday and Sunday.
For Cryptocurrency pairs, they are applied every 4 hours, 6 times a day, at 03:00, 07:00, 11:00, 15:00, 19:00 and 23:00, 7 days a week.
Server Time is GMT+3.
For Cryptocurrency pairs, they are applied every 4 hours, 6 times a day, at 03:00, 07:00, 11:00, 15:00, 19:00 and 23:00, 7 days a week.
Server Time is GMT+3.
14. Why are rollover/swap rates for Forex and Metals pairs tripled on Wednesdays and for Stocks and Indices pairs on Fridays?
The usual value date for Forex pairs is 2 days ahead. Therefore, a position that is held open on Wednesday has a value date on Saturday. As trading is closed on Saturdays and Sundays triple rollover/swap fees must apply to compensate for the weekend. This applies for Metals and Energies pairs too. The same applies for Stock and Indices pairs but these are charged on Fridays.
15. How do I calculate swaps and financing fees?
For Forex, Metals and Energies:
[Lot Size x Contract Size x Point Size x Swap Points x Base Currency/Account Currency Exchange Rate]
For Equity Indices and Stocks:
[Lot Size x Contract Size x Swap Percentage x Base Currency Exchange Rate to Account Currency] / 360
Lot Size = Number of Lots you hold on a pair
Contract Size = Number of contracts in 1 lot (i.e USOil is 100)
Point Size = Number of digits the pair has, expressed in decimal points (i.e USOil is 0.01)
Swap Points = The swap rate in points
Base Currency = The symbol currency (i.e USOil is USD)
Account Currency = Your account currency
To view examples, please click on the 'Trading' tab on our website menu, and select the asset class.
[Lot Size x Contract Size x Point Size x Swap Points x Base Currency/Account Currency Exchange Rate]
For Equity Indices and Stocks:
[Lot Size x Contract Size x Swap Percentage x Base Currency Exchange Rate to Account Currency] / 360
Lot Size = Number of Lots you hold on a pair
Contract Size = Number of contracts in 1 lot (i.e USOil is 100)
Point Size = Number of digits the pair has, expressed in decimal points (i.e USOil is 0.01)
Swap Points = The swap rate in points
Base Currency = The symbol currency (i.e USOil is USD)
Account Currency = Your account currency
To view examples, please click on the 'Trading' tab on our website menu, and select the asset class.
16. Where can I see the swap and financing fees in advance?
You can check swap rates within your trading terminal by right clicking on a trading pair on the Market Watch window and selecting a specification. A new window will open with all specifications of the instrument, including swap long and swap short.
On Cryptocurrency pairs, financing fees are published at the moment the fee applies, therefore, we publish daily historical fees on a weekly basis. You can view these by visiting Crypto page.
On Cryptocurrency pairs, financing fees are published at the moment the fee applies, therefore, we publish daily historical fees on a weekly basis. You can view these by visiting Crypto page.
17. Do you offer Netting or Hedging Accounts?
We offer Hedging accounts.
18. What are your trading hours?
Cryptocurrencies are available for trading 24/7. Forex, Indices and Commodities, Metals and Energies and Shares are available 24/5. Please visit gt.io and click the 'Trading' menu tab for information on trading hours related to specific assets.
19. What time zone is your MT5 Trading server?
Our server time zone is GMT+3.
20. Where is your MT5 trading server located?
Our trading server is located in London (UK).
21. Do you offer MT4?
We do not offer MT4.
22. What is your execution model?
We offer Market Execution for all trading pairs, meaning that orders will be routed to our execution venues (liquidity providers) for price confirmation and returned back to you at the best available market price.
23. What is your average execution speed?
Our average speed of execution is 120 milliseconds from the moment your order reaches our trading server. However, you might experience additional delays over which we have no control, due to the fact that your trading terminal/platform executes orders from a place that is far away from our trading server. If speed of execution is very important for your trading strategy, we advise you to use a VPS (virtual private server) that is located in London (UK).
24. Do you provide API trading?
We do not provide API trading.
25. When I place any type of order, can you guarantee that I will receive the requested price?
The company has robust technology in place to fast route orders for execution in milliseconds. In some instances you will receive the requested price, however, during volatile and rapid market movements and important news releases, orders might be executed at a better or a worse price, known as positive or negative slippage.
It must be noted that for Cryptocurrencies, all orders are executed based on the available volume size (lots) displayed in the Depth of Market. This means that your requested price is always the Top of Book (TOB)/Layer 1 price, and the order might be executed at a different price, which is the weighted average price. For further details please visit Market Depth for Cryptos page.
It must be noted that for Cryptocurrencies, all orders are executed based on the available volume size (lots) displayed in the Depth of Market. This means that your requested price is always the Top of Book (TOB)/Layer 1 price, and the order might be executed at a different price, which is the weighted average price. For further details please visit Market Depth for Cryptos page.
26. What is Depth of Market?
gt.io uses its aggregation engine to absorb market and trade data from various execution venues (liquidity providers that are willing to accept orders at different sizes with no rejections) providing 100% executable prices. Once the aggregation takes place, Market Depth displays bids and asks at different price levels which are available for execution with specified volume sizes (lots). Once you place an order on a Cryptocurrency pair, depending on the requested volume, your order will be filled at the available price for each level (weighted average price). For more details please visit Market Depth for Cryptos to see various examples.
27. How can I see Depth of Market?
Go to Market Watch within your trading terminal and right click on a symbol for which you would like to see information, and select Depth of Market. Alternatively, you can right click on any chart and select Depth of Market. Please note that upper prices highlighted with red represent the asks and lower prices highlighted with blue represent the bids.
28. What is a lot? How much is a lot?
A lot represents how much of a currency (or Contract Size) you would like to Buy or Sell, pre-defined for each trading pair. In MT5, Volume is measured in Lots. For example 1 Lot on USDJPY is equivalent to 100,000 USD. 1 lot on XAUUSD (Gold) is 100 Troy Ounces or 100 contracts. For more details on how much a Lot is equivalent to, you can check our trading specifications under the 'Trading' tab on the main menu or by right clicking on any instrument on the Market Watch window within your trading platform and selecting specification.
29. Do you allow News Trading?
Yes, we allow News Trading.
30. Do you allow scalping?
Yes, we allow scalping.
31. Do you allow hedging?
Yes, we allow you to hedge your positions in the same trading account by opening a Buy and a Sell position on the same instrument.
32. What are your Margin Requirements (Leverage)?
We offer leverages between 1:5 - 1:500 or Margin Requirements of 20% - 0.2%.
Please note that leverage varies between instruments, and it is dynamically adjusted based on the USD Volume. For more details, please go to the 'Trading' tab under the main menu and select the asset class for which you wish to check Margin Requirements.
Please note that leverage varies between instruments, and it is dynamically adjusted based on the USD Volume. For more details, please go to the 'Trading' tab under the main menu and select the asset class for which you wish to check Margin Requirements.
33. What is the difference between Margin and Leverage?
Leverage is the ratio between the amount of money you really have and the amount of money you can trade, which is usually expressed as 1:X. It is a multiplication of your Equity that allows you to open bigger trading positions.
Margin is the required amount for opening or maintaining a position, and it's usually expressed in percentage terms.
For example, a position of 0.01 Lot on XAUUSD at 1700.00 has a maximum leverage of 1:100, therefore the required margin would be 17 USD or 1% of one contract XAUUSD.
Margin is the required amount for opening or maintaining a position, and it's usually expressed in percentage terms.
For example, a position of 0.01 Lot on XAUUSD at 1700.00 has a maximum leverage of 1:100, therefore the required margin would be 17 USD or 1% of one contract XAUUSD.
34. How do I calculate Margin Required?
For Forex Pairs, it is calculated as follows:
Lot Size * Contract Size / Leverage or * Margin %. The result is always in the instrument's currency.
For Metals, Energies, Equity Indices and Stocks it is calculated as follows:
Lot Size * Contract Size * Opening Price / Leverage or * Margin %. The result is always in the instrument's currency.
Please note that dynamic leverage applies for all instruments. This means you must calculate each tier separately and sum up the results. For your convenience, please check our Dynamic Leverage Margin Calculator.
Lot Size * Contract Size / Leverage or * Margin %. The result is always in the instrument's currency.
For Metals, Energies, Equity Indices and Stocks it is calculated as follows:
Lot Size * Contract Size * Opening Price / Leverage or * Margin %. The result is always in the instrument's currency.
Please note that dynamic leverage applies for all instruments. This means you must calculate each tier separately and sum up the results. For your convenience, please check our Dynamic Leverage Margin Calculator.
35. What is Margin Level/Free Margin and how do I calculate them?
Margin Level is the percentage value based on the amount of accessible usable margin vs used margin or the ratio of your equity to margin and it is calculated as follows:
Margin Level = (Equity/Margin) * 100
Free Margin is the amount of money that you have available to open new positions and it is calculated as follows:
Free Margin = Equity - Margin
Margin Level = (Equity/Margin) * 100
Free Margin is the amount of money that you have available to open new positions and it is calculated as follows:
Free Margin = Equity - Margin
36. What is dynamic leverage?
Dynamic leverage allows us to dynamically reduce in real time the amount of Leverage you can have per instrument in order to protect your account from excessive leverage with large volumes. The higher the volumes, the higher the risk to lose a big part or all of your funds, therefore, the leverage offered decreases accordingly. Please go to the 'Trading' tab under the main menu to check margin requirements for each asset class or trading instrument.
37. How can I open a new position?
Right Click on any instrument within the Market Watch window and select 'New Order' from within your trading platform. An alternative way is to Left/Double click on the instrument. For faster execution, you may use the 'One Click trading'.
Complete the outlined information in the new window.
Complete the outlined information in the new window.
38. How can I close a position?
Right/Double click on the trade you wish to close. Once the order window opens, click ‘Close’ and then ‘OK’.
39. Why does my trade always open with a negative profit?
This is due to the spread being applied. If you open a buy position, then the closing price is the bid (lower than your opening price), and if you open a sell position, the closing price is the ask (higher than your opening price).
40. Can I change the Leverage of my trading account? If yes, how?
Yes, you can change your leverage within your secure area (Clients' Portal). Under the menu tab 'Trading', select the trading account, click on the Action (...), select 'Request Leverage Change' and follow the outlined instructions.
Please note that in case your request is to decrease your leverage, the operator will ONLY approve this if you have no open positions.
Please note that in case your request is to decrease your leverage, the operator will ONLY approve this if you have no open positions.
41. What is a point and how do I calculate the point value?
A point is the smallest possible price change or the minimum price increment. For example 1 point on EURUSD with 5 decimals is 0.00001.
The calculation for the point value is as follows:
Example: 1 Lot of EURUSD
0.00001 * 100,000 (Contract Size) = 1 USD
The calculation for the point value is as follows:
Example: 1 Lot of EURUSD
0.00001 * 100,000 (Contract Size) = 1 USD
42. Is there a minimum volume when I place a trade?
All instruments have a minimum lot size as per the below:
Forex, Metals, Energies and Stocks Minimum Lot Size: 0.01 Lot
Equity Indices Minimum Lot Size: 1 Lot
Forex, Metals, Energies and Stocks Minimum Lot Size: 0.01 Lot
Equity Indices Minimum Lot Size: 1 Lot
43. Why are the Sell by and Buy by buttons unavailable (greyed out) when I try to place an order in the order window?
A possible reason is that you are trying to open a trade that is less than the minimum volume (Lots) allowed. In order to ensure you are entering a lot size equal to or greater than the minimum volume, you can right click on the instrument on the Market Watch window and select specification. A pop up window will appear with all instrument specifications, where you can find the Minimal Volume. Alternatively, you can go to the 'Trading' menu tab on our website, and find the instrument's minimum lot size.
44. Can I use an Expert Advisor (EA)? How do I set it up?
Yes. Please follow the steps below:
1. Save your Expert Advisor in the Experts folder in the MT5 directory on your computer. This is usually found under C:\Program Files\MetaTrader5\MQL5\Experts\Advisors
2. Restart MT5
- The Expert Advisor file should appear in the navigator window in MetaTrader
3. Click on it and drag it onto a chart of the currency that you’d like the EA to trade on
4. In the 'Properties' window that comes up, tick 'Allow Auto trading'
- Navigate to 'Tools' -> 'Options' -> 'Expert Advisors' tab
- Tick 'Allow automated trading'
- Click 'OK'
You should now be able to see a symbol with a green circle in the top right-hand corner of your chart to show that you have activated your EA correctly.
1. Save your Expert Advisor in the Experts folder in the MT5 directory on your computer. This is usually found under C:\Program Files\MetaTrader5\MQL5\Experts\Advisors
2. Restart MT5
- The Expert Advisor file should appear in the navigator window in MetaTrader
3. Click on it and drag it onto a chart of the currency that you’d like the EA to trade on
4. In the 'Properties' window that comes up, tick 'Allow Auto trading'
- Navigate to 'Tools' -> 'Options' -> 'Expert Advisors' tab
- Tick 'Allow automated trading'
- Click 'OK'
You should now be able to see a symbol with a green circle in the top right-hand corner of your chart to show that you have activated your EA correctly.
45. What is a Partial Close and how can I use it?
You can choose to partially close a position. This means that if you open a position with a volume of 10 USDJPY, you can choose to close a portion of that volume. For example, you can choose to close 3 lots and leave a volume of 7 lots open.
You can do this by double clicking on an open position, allowing the order window to pop up. Under the 'Volume' field you can override that with the desired volume you wish to close, and click on the Close button highlighted in yellow.
You can do this by double clicking on an open position, allowing the order window to pop up. Under the 'Volume' field you can override that with the desired volume you wish to close, and click on the Close button highlighted in yellow.
46. Is close by function allowed?
Close By function is not allowed.
47. Is multiple close by function allowed?
Multiple Close By function is not allowed
48. What is Stop Loss and how do I set it up?
Stop Loss is a limit order that you can place if you want your previously open position to close automatically when a specified price is reached with a loss. Stop Loss is used to minimize losses and protect your Balance from extreme movements. If your position is BUY, then you must set your Stop Loss at a lower bid price than the current bid price. If your position is Sell, then you must set your Stop Loss at a higher ask price than the current ask price.
You can set Stop Loss within the order window before opening a position or you can modify an existing position by right clicking on an order and selecting Modify or Delete.
Please note that there is a minimum point distance when you set a Stop Loss. Please see our Limit & Stop levels under the 'Trading' menu tab, or under the Market Watch window - Specification.
You can set Stop Loss within the order window before opening a position or you can modify an existing position by right clicking on an order and selecting Modify or Delete.
Please note that there is a minimum point distance when you set a Stop Loss. Please see our Limit & Stop levels under the 'Trading' menu tab, or under the Market Watch window - Specification.
49. What is Take Profit and how can i set it up?
Take Profit is a limit order that you place if you want your previously open position to close automatically when a specified price is reached with a profit. If your position is BUY, then you must set your Take Profit at a higher bid price than the current bid price. If your position is Sell, then you must set your Take Profit at a lower ask price than the current ask price.
You can set Take Profit within the order window before opening a position or you can modify an existing position by right clicking on an order and selecting Modify or Delete.
Please note that there is a minimum point distance when you set Take Profit. Please see our Limit & Stop levels under the 'Trading' menu tab, or under Market Watch window - Specification.
You can set Take Profit within the order window before opening a position or you can modify an existing position by right clicking on an order and selecting Modify or Delete.
Please note that there is a minimum point distance when you set Take Profit. Please see our Limit & Stop levels under the 'Trading' menu tab, or under Market Watch window - Specification.
50. What are pending orders and how can I set them?
A pending order is an instruction that you set manually or via an Expert Advisor (EA) to buy or sell an instrument at a pre-defined price. When the price is reached, the order will be automatically triggered, opening a position at market price.
Types of Pending Orders:
- Buy Limit is an order to open a buy position at a future Ask price. It must be set lower than the current price
- Buy Stop is an order to open a buy position at a future Ask price. It must be set higher than the current price.
- Sell Limit is an order to open a sell position at a future Bid price. It must be set higher than the current price.
- Sell Stop is an order to open a sell position at a future Bid price. It must be set lower than the current price.
- Buy stop limit: this type combines the two first types being a stop order for placing Buy Limit. As soon as the future Ask price reaches the stop-level indicated in the order (the Price field), a Buy Limit order will be placed at the level, specified in Stop Limit price field. A stop level is set above the current Ask price, while Stop Limit price is set below the stop level.
- Sell stop limit: this type is a stop order for placing Sell Limit. As soon as the future Bid price reaches the stop-level indicated in the order (the Price field), a Sell Limit order will be placed at the level, specified in Stop Limit price field. A stop level is set below the current Bid price, while Stop Limit price is set above the stop level.
You can set a pending order by opening a new order window and selecting Type: Pending Order under the Symbol, and then selecting the type of pending order you wish to place.
Please note that there is a minimum point distance when you set pending orders. Please see our Limit & Stop levels under the 'Trading' menu tab or under the Market Watch window - Specification.
Types of Pending Orders:
- Buy Limit is an order to open a buy position at a future Ask price. It must be set lower than the current price
- Buy Stop is an order to open a buy position at a future Ask price. It must be set higher than the current price.
- Sell Limit is an order to open a sell position at a future Bid price. It must be set higher than the current price.
- Sell Stop is an order to open a sell position at a future Bid price. It must be set lower than the current price.
- Buy stop limit: this type combines the two first types being a stop order for placing Buy Limit. As soon as the future Ask price reaches the stop-level indicated in the order (the Price field), a Buy Limit order will be placed at the level, specified in Stop Limit price field. A stop level is set above the current Ask price, while Stop Limit price is set below the stop level.
- Sell stop limit: this type is a stop order for placing Sell Limit. As soon as the future Bid price reaches the stop-level indicated in the order (the Price field), a Sell Limit order will be placed at the level, specified in Stop Limit price field. A stop level is set below the current Bid price, while Stop Limit price is set above the stop level.
You can set a pending order by opening a new order window and selecting Type: Pending Order under the Symbol, and then selecting the type of pending order you wish to place.
Please note that there is a minimum point distance when you set pending orders. Please see our Limit & Stop levels under the 'Trading' menu tab or under the Market Watch window - Specification.
51. Why is my take profit, stop loss or pending order not triggered? The chart shows that it reached the specified price.
The price displayed on the chart is the bid, therefore, you need to ensure that the triggered price was the bid.
On Buy positions, your Stop Loss, Take Profit, Buy Limit and Buy Stop orders will be triggered at bid price.
On Sell positions your Stop Loss, Take Profit, Sell Limit and Sell Stop will be triggered at ask price.
On Buy positions, your Stop Loss, Take Profit, Buy Limit and Buy Stop orders will be triggered at bid price.
On Sell positions your Stop Loss, Take Profit, Sell Limit and Sell Stop will be triggered at ask price.
52. What is a Trailing Stop and how can I set it up?
A Trailing Stop automates the process of modifying your Stop Loss level. It allows you to specify a Trailing Stop Level in points, and as soon as the profit in points becomes equal to or larger than the specified value, an automatic command is generated to place the Stop Loss at the specified distance from the current market price. If price moves and it is increasing the position profit, Stop Loss automatically moves together with the price.
You can set a Trailing Stop by right clicking on an open position and selecting Trailing Stop and then Custom. A new pop up window will appear, requesting you to specify the Trailing Stop Level in points. Then click OK.
Please note that there is a minimum point distance when you set up Trailing Stop. Please see our Limit & Stop levels under the 'Trading' menu tab, or under the Market Watch window - Specification.
You can set a Trailing Stop by right clicking on an open position and selecting Trailing Stop and then Custom. A new pop up window will appear, requesting you to specify the Trailing Stop Level in points. Then click OK.
Please note that there is a minimum point distance when you set up Trailing Stop. Please see our Limit & Stop levels under the 'Trading' menu tab, or under the Market Watch window - Specification.
53. What is a Margin Call and at which level is it triggered?
A Margin Call is an alert/notification that occurs when your Margin Level % reaches a certain point. That means your positions are in danger of being liquidated and are near the stop out level. At this level you must either fund your trading account or close open positions in order to reduce your margin.
Margin Call Level is set at 80%.
Margin Call Level is set at 80%.
54. What is Stop Out and at which level is it triggered?
Stop Out occurs when your Margin Level % reaches a certain point. That means you have insufficient funds to support your open positions and liquidation (closing positions) will begin. The system closes positions starting from the ones that have the highest loss until your Equity (or Margin level %) becomes higher than the Stop out level %.
Stop Out Level is set at 50%.
Stop Out Level is set at 50%.
55. What are Limit and Stop Levels?
Limit and Stop Levels are the distance in points from the current market price, within which it is prohibited to place Stop Loss, Take Profit and Pending Orders. When you attempt to place an order within the limits, you will receive a message stating 'Invalid Stops'.
56. What does the message 'Trade Context Busy' mean?
In some cases you might give the platform an extra instruction before the previous one was completed. This can happen when you click the same instruction multiple times, or when you use an EA that is hyperactive. In these cases, you will receive the above message informing you to wait until your previous action is completed.
57. Why do I sometimes get an error message saying 'Invalid S/L or T/P when I try to place an order?
Possible reasons for this error message include:
1. The specified Stop Loss or Take Profit price is incorrect. Please make sure that when you enter into a Buy position, Stop Loss price is set lower and Take Profit price is set higher than the current market price. When you enter into a Sell position, Stop Loss price is set higher and Take Profit is set lower than the current market price.
2. If point 1 is correct, please ensure that the distance from current market price is not within the Limit and Stop Levels.
1. The specified Stop Loss or Take Profit price is incorrect. Please make sure that when you enter into a Buy position, Stop Loss price is set lower and Take Profit price is set higher than the current market price. When you enter into a Sell position, Stop Loss price is set higher and Take Profit is set lower than the current market price.
2. If point 1 is correct, please ensure that the distance from current market price is not within the Limit and Stop Levels.
58. Why do I get an error message saying 'not enough money'?
Because you do not have enough Free Margin or your Margin Level is below 100%. Please check how to calculate margin requirements by going to the 'Trading' menu tab for each asset class.
59. What should I do if there is a problem with a specific trade?
You can always check the FAQ section for a possible answer to your inquiry. In case you don't find the answer, you can open a ticket through your secure area (Clients' Portal) or send us an email to support@gt.io and our investigations team will get back to you as soon as possible.
60. Are Trading accounts automatically archived at any point?
Yes, MT5 trading accounts are automatically archived after 30 days of inactivity and zero balance. You will be given the option to create a new MT5 account once you deposit funds in your preferred currency.
gt.io brand is authorized and regulated in two jurisdictions.
GT IO Markets (Pty) Ltd (https://gt.io/za/en/home) is a registered company in South Africa, with Registration Number 2015 / 059344 / 07 and has its registered address at Aurora Drive, Liberty Life Building 21, Office 125, 1st Floor Umhlanga, Kwa-Zulu Natal South Africa, 4301. GT IO Markets (Pty) Ltd is regulated by the Financial Sector Conduct Authority under the FSCA FSP Number 48896.
GT IO Markets (Pty) Ltd acts as intermediary between the investor and the Liquidity Provider, the counterparty to the contract for difference purchased by the Investor via GT IO Markets.
360 Degrees Markets Ltd (https://gt.io/en/home) is a registered company in Seychelles, with Registration Number 8421720-1. Its registered address is Suite C, Orion Mall, Palm Street, Victoria, Mahe, Seychelles. 360 Degrees Markets Ltd is regulated by The Seychelles Financial Services Authority under the Securities Dealer's License Number SD019.
https://gt.io/za/en/home and https://gt.io/en/home websites are operated by ISPASS Technologies Ltd. ISPASS Technologies Ltd is a registered company in Cyprus, with Registration Number HE394419 and has its registered address at Nikolaou Nikolaidi 3, Flat/Office 205, Paphos 8010, Cyprus.
Skrill and Neteller payment services process payments solely for GT IO Markets (Pty) Ltd.
gt.io does not accept residents of certain jurisdictions such as USA, Canada, Iran, North Korea and Russia.
Since gt.io is not under the supervision of ESMA, it is not involved with any acts considered to be offering financial products and solicitation for financial services to the European Union countries and this website is not aimed at residents in the European Union countries.
Risk Disclaimer: Leveraged trading in foreign currency contracts or other off-exchange products on margin carries a high level of risk and may not be suitable for everyone. We advise you to carefully consider whether trading is appropriate for you in light of your personal circumstances. You may lose more than you invest. Information on this website is general in nature. We recommend that you seek independent financial advice and ensure you fully understand the risks involved before trading.
GT IO Markets (Pty) Ltd (https://gt.io/za/en/home) is a registered company in South Africa, with Registration Number 2015 / 059344 / 07 and has its registered address at Aurora Drive, Liberty Life Building 21, Office 125, 1st Floor Umhlanga, Kwa-Zulu Natal South Africa, 4301. GT IO Markets (Pty) Ltd is regulated by the Financial Sector Conduct Authority under the FSCA FSP Number 48896.
GT IO Markets (Pty) Ltd acts as intermediary between the investor and the Liquidity Provider, the counterparty to the contract for difference purchased by the Investor via GT IO Markets.
360 Degrees Markets Ltd (https://gt.io/en/home) is a registered company in Seychelles, with Registration Number 8421720-1. Its registered address is Suite C, Orion Mall, Palm Street, Victoria, Mahe, Seychelles. 360 Degrees Markets Ltd is regulated by The Seychelles Financial Services Authority under the Securities Dealer's License Number SD019.
https://gt.io/za/en/home and https://gt.io/en/home websites are operated by ISPASS Technologies Ltd. ISPASS Technologies Ltd is a registered company in Cyprus, with Registration Number HE394419 and has its registered address at Nikolaou Nikolaidi 3, Flat/Office 205, Paphos 8010, Cyprus.
Skrill and Neteller payment services process payments solely for GT IO Markets (Pty) Ltd.
gt.io does not accept residents of certain jurisdictions such as USA, Canada, Iran, North Korea and Russia.
Since gt.io is not under the supervision of ESMA, it is not involved with any acts considered to be offering financial products and solicitation for financial services to the European Union countries and this website is not aimed at residents in the European Union countries.
Risk Disclaimer: Leveraged trading in foreign currency contracts or other off-exchange products on margin carries a high level of risk and may not be suitable for everyone. We advise you to carefully consider whether trading is appropriate for you in light of your personal circumstances. You may lose more than you invest. Information on this website is general in nature. We recommend that you seek independent financial advice and ensure you fully understand the risks involved before trading.
