1. How can I deposit funds into my account?
In order to deposit funds you must first log in to your secure area (Clients' Portal). Then follow either of the below options:
Option A
1. Within your secure area, click on the highlighted 'Deposit' button.
2. Choose your preferred deposit method.
3. Select the ewallet currency you wish to deposit funds into and complete the necessary fields.
4. Complete the additional steps requested, depending on the payment provider.
Option B
1. Within your secure area, click on the 'Deposit' button located in each ewallet.
2. Choose your preferred deposit method.
3. Select the ewallet currency you wish to deposit funds into and complete the necessary fields.
4. Complete the additional steps requested, depending on the payment provider.
Option A
1. Within your secure area, click on the highlighted 'Deposit' button.
2. Choose your preferred deposit method.
3. Select the ewallet currency you wish to deposit funds into and complete the necessary fields.
4. Complete the additional steps requested, depending on the payment provider.
Option B
1. Within your secure area, click on the 'Deposit' button located in each ewallet.
2. Choose your preferred deposit method.
3. Select the ewallet currency you wish to deposit funds into and complete the necessary fields.
4. Complete the additional steps requested, depending on the payment provider.
2. How long does it take to process my deposit?
3. What currencies can I deposit?
4. Are there any Deposit and Withdrawal limitations I need to be aware of?
5. Can I deposit using a method that is not on my name?
6. Do I need to provide any additional information if I deposit via a Debit/Credit Card?
7. Do I need to provide any additional information if I deposit via a Digital/Electronic Wallet?
8. Do I need to provide any additional information if I deposit via Bank Wire?
9. Why is the amount reflected in my account less than my deposit?
10. Do you charge deposit fees?
11. Do you charge withdrawal fees?
12. How can I transfer funds from one trading account to another?
13. Are there any restrictions to internal transfers?
14. Can I transfer funds to eWallets when I have open positions?
15. How long does it take to process an internal transfer?
16. How do I withdraw money from my account?
17. How much time does it take to process a withdrawal?
18. Can I withdraw using a different method than the one I used to deposit?
19. If i make a profit, can I withdraw those funds via my Debit/Credit card?
20. Sometimes, when I deposit in cryptos, I notice that the amount received is smaller than the one deposited. Why is that?
21. What do I do if I want to cancel my withdrawal?
22. What is a Transaction ID/TxID in crypto currency transactions?
23. How do I check the transaction ID (TxID) of a deposit or a Crypto withdrawal?
24. What is a destination tag?
25. Which network do you use for USDT transactions?
26. Where can I find information regarding Deposits and Withdrawals on your website?
27. Where can I see my deposits/withdrawals/transfer details and history?
