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INSTRUMENTS & TRADING CONDITIONS
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MARKET PULSE
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- Deposits & Withdrawals
ACCOUNT INFO
- PLATFORM
- PROMOTIONS
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- ABOUT
- TRADING
- Forex
- Crypto
- Precious Metals & Energies
- Equity Indices
- Stocks
INSTRUMENTS & TRADING CONDITIONS
- Trader Insights
- Economic Calendar
- Holiday Calendar
MARKET PULSE
- gt.io Trading Account
- Deposits & Withdrawals
ACCOUNT INFO
- PLATFORM
- PROMOTIONS
- PARTNERS
- ABOUT
DEPOSIT, WITHDRAWAL
AND TRANSFER FUND QUESTIONS
1. How can I deposit funds into my account?
In order to deposit funds you must first log in to your secure area (Clients' Portal). Then follow either of the below options:
Option A
1. Within your secure area, click on the highlighted 'Deposit' button.
2. Choose your preferred deposit method.
3. Select the ewallet currency you wish to deposit funds into and complete the necessary fields.
4. Complete the additional steps requested, depending on the payment provider.
Option B
1. Within your secure area, click on the 'Deposit' button located in each ewallet.
2. Choose your preferred deposit method.
3. Select the ewallet currency you wish to deposit funds into and complete the necessary fields.
4. Complete the additional steps requested, depending on the payment provider.
Option A
1. Within your secure area, click on the highlighted 'Deposit' button.
2. Choose your preferred deposit method.
3. Select the ewallet currency you wish to deposit funds into and complete the necessary fields.
4. Complete the additional steps requested, depending on the payment provider.
Option B
1. Within your secure area, click on the 'Deposit' button located in each ewallet.
2. Choose your preferred deposit method.
3. Select the ewallet currency you wish to deposit funds into and complete the necessary fields.
4. Complete the additional steps requested, depending on the payment provider.
2. How long does it take to process my deposit?
Processing time depends on the payment method, and can be found on our Deposits and Withdrawals page. In addition, processing time might take longer if we need to request and verify additional information.
3. What currencies can I deposit?
You can deposit USD, EUR, JPY, BTC, ETH, XRP and USDT. Please note that deposit currencies may vary depending on the payment method, which can be found on our Deposit and Withdrawals page.
4. Are there any Deposit and Withdrawal limitations I need to be aware of?
Deposit and Withdrawal limits may differ based on the payment method. Please visit Deposits and Withdrawals page for more details.
5. Can I deposit using a method that is not on my name?
No, we do not accept third-party deposits. The name of the sender must match the name registered with gt.io. Third-party deposit funds will not be accepted and will be returned back to the initial source.
6. Do I need to provide any additional information if I deposit via a Debit/Credit Card?
Yes, after successfully depositing funds for the first time using your Debit/Credit card, you will be asked to provide a clear copy of the front and back of your card displaying the following information in order to verify your payment:
- The card-holders name, which must match the name used during registration.
- Name of issuing bank.
-The last 4 digits of the card number.
-Card expiry date.
-Cardholder's signature.
Please note that the CVC/CVV must be covered. An example will be provided during the process of depositing funds via Debit/Credit card through your secure area.
- The card-holders name, which must match the name used during registration.
- Name of issuing bank.
-The last 4 digits of the card number.
-Card expiry date.
-Cardholder's signature.
Please note that the CVC/CVV must be covered. An example will be provided during the process of depositing funds via Debit/Credit card through your secure area.
7. Do I need to provide any additional information if I deposit via a Digital/Electronic Wallet?
When your payment method is digital/via ewallet, the sender's email address must match the email used during registration. In such cases, your payment method will be automatically verified. If the sender's email address does not match the email used during registration, you must provide proof of account ownership by sending a statement or a screenshot from your digital/e-wallet account, where the name matches the name of the account registered with gt.io. If this is not provided, your deposit will be considered a third-party transaction, and all funds will be returned back to the initial source.
Please be aware that some digital/e-wallets may require additional steps. Clear instructions can be found in your secure area when you initiate a deposit using all methods.
Please be aware that some digital/e-wallets may require additional steps. Clear instructions can be found in your secure area when you initiate a deposit using all methods.
8. Do I need to provide any additional information if I deposit via Bank Wire?
Once you complete the steps outlined in your secure area, you will be provided with all the details of our Bank Account/s, from which you will generate a reference code/number. When you give instructions to your Bank, you must ensure that the reference code is included in the order, so that our back-office will know that the sender's account is with gt.io.
Bank transfers are usually processed within 2-5 business days from the date the funds are sent, but this can take longer, depending on your Bank.
Bank transfers are usually processed within 2-5 business days from the date the funds are sent, but this can take longer, depending on your Bank.
9. Why is the amount reflected in my account less than my deposit?
This can be due to additional charges made by your payment provider or bank. In such cases, you should contact your payment processor for further clarification. This can also be due to deposit fees charged when the payment method used is a bank transfer. Please visit Deposits and Withdrawals page for more details.
10. Do you charge deposit fees?
gt.io does not charge Clients any deposit fees, except in the case of Bank Wire transfers, which may vary depending on the Bank and the amount deposited. Please visit this link for more information on Deposits and Withdrawals.
11. Do you charge withdrawal fees?
gt.io does not charge clients withdrawal fees, except in the case of Bank Wire transfers, which may vary depending on the Bank and the withdrawal amount.
12. How can I transfer funds from one trading account to another?
To do so you must first transfer out of your trading account into your ewallet, and then from your ewallet to the target trading account.
13. Are there any restrictions to internal transfers?
- You can only transfer funds into eWallets and trading accounts in the same currency.
- There are no maximum or minimum limits to internal transfers.
- You can only transfer funds from or to your own eWallets/trading accounts.
- There are no maximum or minimum limits to internal transfers.
- You can only transfer funds from or to your own eWallets/trading accounts.
14. Can I transfer funds to eWallets when I have open positions?
You can transfer funds if you have open positions on your platform. Please note that your margin level after deducting the requested amount must be equal or greater than 110%.
15. How long does it take to process an internal transfer?
Internal Transfers are processed instantly.
In case you have open positions in a trading account and you want to initiate a transfer out, you must ensure that you have enough available margin to sustain your open positions.
In case you have open positions in a trading account and you want to initiate a transfer out, you must ensure that you have enough available margin to sustain your open positions.
16. How do I withdraw money from my account?
First, please ensure that your account profile and withdrawal payment method are verified. Then follow the below steps:
1. Click on the Withdrawal button within your secure area.
2. Enter the amount you wish to withdraw.
3. Select the ewallet you wish to withdraw funds from and complete the necessary fields.
Please ensure that you are aware of minimum withdrawal amounts for each payment method as outlined on Deposit and Withdrawals page.
1. Click on the Withdrawal button within your secure area.
2. Enter the amount you wish to withdraw.
3. Select the ewallet you wish to withdraw funds from and complete the necessary fields.
Please ensure that you are aware of minimum withdrawal amounts for each payment method as outlined on Deposit and Withdrawals page.
17. How much time does it take to process a withdrawal?
It can take between a few minutes and 24 hours for a withdrawal to be processed, however the time required for the funds to be transferred to your account will depend on the payment method used. Once it is processed, you will receive an email confirmation.
- Bank Wires: Between 2-5 Business Days
- Digital/Electronic Wallets: Some instantly and some within 1 Business day, depending on the Digital/Electronic wallet.
- Credit/Debit Cards: Between 2 -10 Business Days
If there there are any issues with your withdrawal request we will contact you within 24 hours with more information on the matter.
- Bank Wires: Between 2-5 Business Days
- Digital/Electronic Wallets: Some instantly and some within 1 Business day, depending on the Digital/Electronic wallet.
- Credit/Debit Cards: Between 2 -10 Business Days
If there there are any issues with your withdrawal request we will contact you within 24 hours with more information on the matter.
18. Can I withdraw using a different method than the one I used to deposit?
Withdrawals must be made in proportion to the deposits and according to the payment method used.
Your withdrawals must be transferred to the same Debit/Credit Card, Digital Wallet, Bank Account used for deposit.
For example:
- Initial deposit – 1,000 USD --> Credit Card *5555
- 2nd deposit – 500 USD --> Credit Card *6666
- 3rd deposit - 500 USD --> Bitwallet
- Total deposited: 2,000 USD
- Initial withdrawal – 500 USD –> must be made using Credit Card *5555
- 2nd withdrawal - 1,300 USD --> 500 USD must be withdrawn using Credit Card *5555, 500 USD must be withdrawn using Credit Card *6666 and 300 USD must be withdrawn using Bitwallet.
- Total withdrawn: 1,800 USD
Your withdrawals must be transferred to the same Debit/Credit Card, Digital Wallet, Bank Account used for deposit.
For example:
- Initial deposit – 1,000 USD --> Credit Card *5555
- 2nd deposit – 500 USD --> Credit Card *6666
- 3rd deposit - 500 USD --> Bitwallet
- Total deposited: 2,000 USD
- Initial withdrawal – 500 USD –> must be made using Credit Card *5555
- 2nd withdrawal - 1,300 USD --> 500 USD must be withdrawn using Credit Card *5555, 500 USD must be withdrawn using Credit Card *6666 and 300 USD must be withdrawn using Bitwallet.
- Total withdrawn: 1,800 USD
19. If i make a profit, can I withdraw those funds via my Debit/Credit card?
No, withdrawals via Debit/Credit card can only be equal to the amount initially deposited. You can request to withdraw the additional/excess funds via the following methods:
- Digital/Electronic Wallets (eg. Bitwallet). The digital/electronic wallet email address must match the email address used to register with us. If these are different, you must provide proof of account ownership with a statement/screenshot where the name matches the name registered.
- Bank Wire Transfer. The beneficiary name must match the name used to register.
- Digital/Electronic Wallets (eg. Bitwallet). The digital/electronic wallet email address must match the email address used to register with us. If these are different, you must provide proof of account ownership with a statement/screenshot where the name matches the name registered.
- Bank Wire Transfer. The beneficiary name must match the name used to register.
20. I requested a withdrawal with my credit card but only received some of that amount and the rest was returned back to my wallet. Why was this partially approved?
Payment processors used for credit card transactions have different requirements and limitations to allow a withdrawal to be processed successfully. There will be times when the amount requested to withdraw can be processed in full, whereas other times only part of it will be approved. As per our Terms and Conditions 15.10.2 if this occurs you will be asked to request the remaining amount via a different route (not another credit card) for example via Bitwallet, SticPay or Bank wire account.
21. Sometimes, when I deposit in cryptos, I notice that the amount received is smaller than the one deposited. Why is that?
This happens due to miner fees that are compulsory each time a crypto transaction is made. These are not gt.io fees. These are fees that miners take for the transaction to be executed and, which you can see on the blockchain transaction.
22. What do I do if I want to cancel my withdrawal?
If a withdrawal has not yet been processed you can cancel it through your Client Portal. If the Cancel Request button is visible, it means you can cancel the withdrawal.
However, please be aware that cancellation will not be available if withdrawal has been already been approved and processed by the back-office.
However, please be aware that cancellation will not be available if withdrawal has been already been approved and processed by the back-office.
23. What is a Transaction ID/TxID in crypto currency transactions?
All successful crypto currency transactions generate a Transaction ID (often referred to as TxID or hash or transaction hash). This TxID is safe to share, no personal details such as name or email are shown. It displays the wallets from/to involved in the transaction that took place, the amount, any miner fees, date and time it was processed. It uniquely identifies a transaction.
24. How do I check the transaction ID (TxID) of a deposit or a Crypto withdrawal?
In your Client Portal, you can select Reports from the top menu, then go to E-wallets Transaction History, where you can find the destination tag of the transaction you are looking for by clicking on the Details button of that transaction.
Please note that for security purposes we change the wallet address at which you receive money at regular intervals.
Please note that for security purposes we change the wallet address at which you receive money at regular intervals.
25. What is a destination tag?
A destination tag is a unique figure assigned to an e-wallet.
The cryptocurrency that gt.io provides which can have a destination tag is XRP. It is important to note when sending or receiving funds to always double check if the destination wallet has a destination tag. Please be aware that if you miss this, you run the risk of losing your funds.
The cryptocurrency that gt.io provides which can have a destination tag is XRP. It is important to note when sending or receiving funds to always double check if the destination wallet has a destination tag. Please be aware that if you miss this, you run the risk of losing your funds.
26. Which network do you use for USDT transactions?
There are 2 networks that are used to deposit/withdraw USDT. One is known as OMNI and the other as ERC-20.
gt.io only uses OMNI.
gt.io only uses OMNI.
27. Where can I find information regarding Deposits and Withdrawals on your website?
You can find more information on both Deposits and Withdrawals page.
28. Where can I see my deposits/withdrawals/transfer details and history?
You can see full details of your transactions in your secure area (Clients' Portal) by following the steps below:
1. Select the Reports tab located on the menu
2. Select eWallets Transaction History to view deposits and withdrawals.
3. Select Accounts Transaction History to view transfers in and out of your trading accounts.
1. Select the Reports tab located on the menu
2. Select eWallets Transaction History to view deposits and withdrawals.
3. Select Accounts Transaction History to view transfers in and out of your trading accounts.
gt.io brand is authorized and regulated in two jurisdictions.
GT IO Markets (Pty) Ltd (https://gt.io/za/en/home) is a registered company in South Africa, with Registration Number 2015 / 059344 / 07 1 and has its registered address at 572 Wagtail, Willow Acres Estate, Willow Acres, Gauteng 0095. GT IO Markets (Pty) Ltd is regulated by the Financial Sector Conduct Authority under the FSCA FSP Number 48896.
360 Degrees Markets Ltd (https://gt.io/en/home) is a registered company in Seychelles, with Registration Number 8421720-1. Its registered address is Suite C, Orion Mall, Palm Street, Victoria, Mahe, Seychelles. 360 Degrees Markets Ltd is regulated by The Seychelles Financial Services Authority under the Securities Dealer's License Number SD019.
https://gt.io/za/en/home and https://gt.io/en/home websites are operated by ISPASS Technologies Ltd. ISPASS Technologies Ltd is a registered company in Cyprus, with Registration Number HE394419 and has its registered address at Nikolaou Nikolaidi 3, Flat/Office 205, Paphos 8010, Cyprus.
Skrill and Neteller payment services process payments solely for GT IO Markets (Pty) Ltd.
gt.io does not accept residents of certain jurisdictions such as USA, Canada, Iran, North Korea and Russia.
Since gt.io is not under the supervision of ESMA, it is not involved with any acts considered to be offering financial products and solicitation for financial services to the European Union countries and this website is not aimed at residents in the European Union countries.
Risk Disclaimer: Leveraged trading in foreign currency contracts or other off-exchange products on margin carries a high level of risk and may not be suitable for everyone. We advise you to carefully consider whether trading is appropriate for you in light of your personal circumstances. You may lose more than you invest. Information on this website is general in nature. We recommend that you seek independent financial advice and ensure you fully understand the risks involved before trading.
GT IO Markets (Pty) Ltd (https://gt.io/za/en/home) is a registered company in South Africa, with Registration Number 2015 / 059344 / 07 1 and has its registered address at 572 Wagtail, Willow Acres Estate, Willow Acres, Gauteng 0095. GT IO Markets (Pty) Ltd is regulated by the Financial Sector Conduct Authority under the FSCA FSP Number 48896.
360 Degrees Markets Ltd (https://gt.io/en/home) is a registered company in Seychelles, with Registration Number 8421720-1. Its registered address is Suite C, Orion Mall, Palm Street, Victoria, Mahe, Seychelles. 360 Degrees Markets Ltd is regulated by The Seychelles Financial Services Authority under the Securities Dealer's License Number SD019.
https://gt.io/za/en/home and https://gt.io/en/home websites are operated by ISPASS Technologies Ltd. ISPASS Technologies Ltd is a registered company in Cyprus, with Registration Number HE394419 and has its registered address at Nikolaou Nikolaidi 3, Flat/Office 205, Paphos 8010, Cyprus.
Skrill and Neteller payment services process payments solely for GT IO Markets (Pty) Ltd.
gt.io does not accept residents of certain jurisdictions such as USA, Canada, Iran, North Korea and Russia.
Since gt.io is not under the supervision of ESMA, it is not involved with any acts considered to be offering financial products and solicitation for financial services to the European Union countries and this website is not aimed at residents in the European Union countries.
Risk Disclaimer: Leveraged trading in foreign currency contracts or other off-exchange products on margin carries a high level of risk and may not be suitable for everyone. We advise you to carefully consider whether trading is appropriate for you in light of your personal circumstances. You may lose more than you invest. Information on this website is general in nature. We recommend that you seek independent financial advice and ensure you fully understand the risks involved before trading.
