- TRADING
- Forex
- Crypto
- Precious Metals & Energies
- Equity Indices
- Stocks
INSTRUMENTS & TRADING CONDITIONS
- Trader Insights
- Economic Calendar
- Holiday Calendar
MARKET PULSE
- gt.io Trading Account
- Deposits & Withdrawals
ACCOUNT INFO
- PLATFORM
- PROMOTIONS
- PARTNERS
- ABOUT
- TRADING
- Forex
- Crypto
- Precious Metals & Energies
- Equity Indices
- Stocks
INSTRUMENTS & TRADING CONDITIONS
- Trader Insights
- Economic Calendar
- Holiday Calendar
MARKET PULSE
- gt.io Trading Account
- Deposits & Withdrawals
ACCOUNT INFO
- PLATFORM
- PROMOTIONS
- PARTNERS
- ABOUT
TRADING PLATFORM QUESTIONS
1. What trading platforms are available?
We offer the multi-asset Metatrader 5 (MT5) platform on various devices that supports manual and automated trading with the use of Expert Advisors (EA).
We provide the following:
- MT5 Desktop for Windows and Mac.
- MT5 Webtrader
- MT5 Android
- MT5 IOS
We provide the following:
- MT5 Desktop for Windows and Mac.
- MT5 Webtrader
- MT5 Android
- MT5 IOS
2. How do I download the MT5 Desktop for Windows?
You can download the MT5 Desktop for Windows in your secure area (Clients' Portal) by clicking on the MT5 icon on the upper right corner and selecting Meta Trader 5 for Windows, or by visiting Platform page and clicking on the MT5 Desktop for Windows icon.
3. Is it possible to have more than one MT5 desktop platform on my computer?
Yes you can by installing more instances to a different location.
When you click download MT5 for Desktop click on settings. You can click browse and select a different folder or you can add an extension to C:\Program Files\gt.io MT5 Terminal such as C:\Program Files\gt.io MT5 Terminal 2. Then click next to finalize the installation of the additional instance.
When you click download MT5 for Desktop click on settings. You can click browse and select a different folder or you can add an extension to C:\Program Files\gt.io MT5 Terminal such as C:\Program Files\gt.io MT5 Terminal 2. Then click next to finalize the installation of the additional instance.
4. How do I install MT5 to my Android/iPhone/iPad?
You can go directly to your device store, or you can select the relevant device within your secure area (Clients' Portal), click on the MT5 icon in the upper right corner, and select the relevant device store.
Android users can search for the MT5 platform within the Play Store and click on 'Install' and then click 'Accept'.
iOs users can search for the MT5 platform within the App Store and click 'Get'.
Android users can search for the MT5 platform within the Play Store and click on 'Install' and then click 'Accept'.
iOs users can search for the MT5 platform within the App Store and click 'Get'.
5. How can I find gt.io on my Android/IOS?
Once you install the MT5 Platform on your device, type 'Hatio Ltd' in the 'Find Broker' search area. HatioLtd-Live will appear. Click on it, enter your login information, password, and select HatioLtd-Live for the live server or HatioLtd-Demo for the demo server.
6. What does the error message 'Authorization Failed' mean?
It means that your Login information or Password is incorrect.
7. Which server do I choose when I log in to MT5 platform?
For a Live Trading Account please select 'HatioLtd-Live' server.
For a Demo Trading Account please select 'HatioLtd-Demo' server.
For a Demo Trading Account please select 'HatioLtd-Demo' server.
8. Where do I find my trading account login and password details?
You can find your login and password details in the email you received when opening the trading account or by simply selecting the 'Trading' tab menu in your secure area (Clients' Portal), where you can see all the login numbers of every trading account you have. You can copy your password by opening the drop down list from the Action button located on the upper right corner of each trading account and selecting 'Copy Password'.
9. How do I log in to my trading account?
For Desktop and Web Trader:
1. Select the 'Log in to Trade Account' option in the File menu after opening your Platform.
2. Enter your Login information and Password.
3. Select the relevant server and click Login OK.
For Android/IOS:
1. Search for 'HatioLtd' in the 'Find Broker' search area.
2. Select HatioLtd-Live.
3. Enter your Login information and Password.
4. Select the relevant server and click Login.
1. Select the 'Log in to Trade Account' option in the File menu after opening your Platform.
2. Enter your Login information and Password.
3. Select the relevant server and click Login OK.
For Android/IOS:
1. Search for 'HatioLtd' in the 'Find Broker' search area.
2. Select HatioLtd-Live.
3. Enter your Login information and Password.
4. Select the relevant server and click Login.
10. Can I use my secure area (Clients' Portal) ID to log into the trading platform?
No. Your Client ID is different than the MT5 login information.
11. Why can I only see a few instruments when I log in to my platform?
When you log in to the platform for the first time, it only shows 10 instruments by default. If you wish to add more, you can do so by scrolling to the bottom of the Market Watch window and clicking on 'click to add...'), searching for the trading pair, and pressing enter. If you wish to see all the instruments available, simply right click on Market Watch and select 'Show All'.
12. How do I add an instrument to my MT5 mobile app?
You must first log in to your MT5 mobile app, select Quotes view, select the '+' sign and then choose the respective asset class. Then, select the instrument by clicking on it and you are all set.
13. How do I enable 'One Click Trading'?
You can right click on any chart and select 'One Click Trading'. A small trading window will appear on the upper left corner of the chart where you can enter the volume and then Sell or Buy with a single click.
14. How do I install an Expert Advisor on MT5?
Follow the steps below:
1. Save your Expert Advisor in the Experts folder in the MT5 directory on your computer. This is usually found under C:\Program Files\MetaTrader5\MQL5\Experts\Advisors
2. Restart MT5
- The Expert Advisor file should appear in the navigator window in MetaTrader
3. Click on it and drag it onto a chart of the currency that you’d like the EA to trade on
4. In the “Properties” window that comes up, tick 'Allow Auto trading'
-Navigate to Tools -> Options -> Expert Advisors tab
- Tick 'Allow automated trading'
- Click 'OK'
You should now be able to see a symbol with a green circle in the top right corner of your chart to show that you have activated your EA correctly.
1. Save your Expert Advisor in the Experts folder in the MT5 directory on your computer. This is usually found under C:\Program Files\MetaTrader5\MQL5\Experts\Advisors
2. Restart MT5
- The Expert Advisor file should appear in the navigator window in MetaTrader
3. Click on it and drag it onto a chart of the currency that you’d like the EA to trade on
4. In the “Properties” window that comes up, tick 'Allow Auto trading'
-Navigate to Tools -> Options -> Expert Advisors tab
- Tick 'Allow automated trading'
- Click 'OK'
You should now be able to see a symbol with a green circle in the top right corner of your chart to show that you have activated your EA correctly.
15. How do I add Indicators to my MT5 Chart?
You can do so by applying one of the following methods:
1. Log in to your platform and navigate to the Insert tab on the upper menu, hover over Indicators and select the Indicator you want to add. Then confirm the properties on the Indicator in the next window and click 'OK'.
2. Log in to your platform, go to View Menu tab and choose 'Navigator' if not already visible. Click on the + sign on Indicators to expand all options. Select, drag and drop the Indicator you wish to add on to any chart. Then confirm the properties on the Indicator in the next window by clicking 'OK'.
1. Log in to your platform and navigate to the Insert tab on the upper menu, hover over Indicators and select the Indicator you want to add. Then confirm the properties on the Indicator in the next window and click 'OK'.
2. Log in to your platform, go to View Menu tab and choose 'Navigator' if not already visible. Click on the + sign on Indicators to expand all options. Select, drag and drop the Indicator you wish to add on to any chart. Then confirm the properties on the Indicator in the next window by clicking 'OK'.
16. Why can't I log in to my MT5 platform?
There are a number of reasons why you may be unable to log in to your platform. These could be:
1. Your login details are incorrect. Please ensure that you entered the correct details.
2. You selected the wrong server. Please ensure you have selected HatioLtd-Live for a real trading account and HatioLtd-Demo for Demo Trading Account.
3. The MT5 trading platform you are using is not gt.io's platform. Please ensure you download the platform from our website or your Client's Portal.
4. You have internet issues. Please ensure that you are connected to the internet.
If you still face issues you can contact us for immediate support. Please remember any screenshots you may be able to provide us would help in identifying the issue.
1. Your login details are incorrect. Please ensure that you entered the correct details.
2. You selected the wrong server. Please ensure you have selected HatioLtd-Live for a real trading account and HatioLtd-Demo for Demo Trading Account.
3. The MT5 trading platform you are using is not gt.io's platform. Please ensure you download the platform from our website or your Client's Portal.
4. You have internet issues. Please ensure that you are connected to the internet.
If you still face issues you can contact us for immediate support. Please remember any screenshots you may be able to provide us would help in identifying the issue.
The gt.io website is operated by a Group of companies. 360 Degrees Markets Ltd and ISPASS Technologies Ltd are member companies of this group.
ISPASS Technologies Ltd is a registered company in Cyprus, with Registration Number HE394419 and has its registered address at Nikolaou Nikolaidi 3, Flat/Office 205, Paphos 8010, Cyprus.
360 Degrees Markets Ltd is a registered company in Seychelles, with Registration Number 8421720-1 and has its registered address at Suite C, Orion Mall, Palm Street, Victoria, Mahe, Seychelles. 360 Degrees Markets Ltd is regulated by The Seychelles Financial Services Authority under the Securities Dealer's License Number SD019.
Certain Payments are processed by MoneyMatrix Ltd. MoneyMatrix Ltd was incorporated under the laws of Malta, bearing company registration number C64593 and having its registered address at Level 3, St. Julian’s Business Centre, Triq Elija Zammit, St. Julian’s, STJ 3155, Malta.
gt.io does not accept residents of certain jurisdictions such as USA, Canada, Iran, North Korea and Russia.
Since gt.io is not under the supervision of the JFSA or ESMA, it is not involved with any acts considered to be offering financial products and solicitation for financial services to Japan or in the European Union countries and this website is not aimed at residents in Japan or in the European Union countries.
Risk Disclaimer: Leveraged trading in foreign currency contracts or other off-exchange products on margin carries a high level of risk and may not be suitable for everyone. We advise you to carefully consider whether trading is appropriate for you in light of your personal circumstances. You may lose more than you invest. Information on this website is general in nature. We recommend that you seek independent financial advice and ensure you fully understand the risks involved before trading.
ISPASS Technologies Ltd is a registered company in Cyprus, with Registration Number HE394419 and has its registered address at Nikolaou Nikolaidi 3, Flat/Office 205, Paphos 8010, Cyprus.
360 Degrees Markets Ltd is a registered company in Seychelles, with Registration Number 8421720-1 and has its registered address at Suite C, Orion Mall, Palm Street, Victoria, Mahe, Seychelles. 360 Degrees Markets Ltd is regulated by The Seychelles Financial Services Authority under the Securities Dealer's License Number SD019.
Certain Payments are processed by MoneyMatrix Ltd. MoneyMatrix Ltd was incorporated under the laws of Malta, bearing company registration number C64593 and having its registered address at Level 3, St. Julian’s Business Centre, Triq Elija Zammit, St. Julian’s, STJ 3155, Malta.
gt.io does not accept residents of certain jurisdictions such as USA, Canada, Iran, North Korea and Russia.
Since gt.io is not under the supervision of the JFSA or ESMA, it is not involved with any acts considered to be offering financial products and solicitation for financial services to Japan or in the European Union countries and this website is not aimed at residents in Japan or in the European Union countries.
Risk Disclaimer: Leveraged trading in foreign currency contracts or other off-exchange products on margin carries a high level of risk and may not be suitable for everyone. We advise you to carefully consider whether trading is appropriate for you in light of your personal circumstances. You may lose more than you invest. Information on this website is general in nature. We recommend that you seek independent financial advice and ensure you fully understand the risks involved before trading.
